About Esri Support
Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping that builds the leading mapping and spatial analytics software such as ArcGIS Enterprise, ArcGIS Pro,...
Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping that builds the leading mapping and spatial analytics software such as ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online and many more. The Esri Support app brings self-help resources for all Esri's software products, assisted-support services, and case management features directly from your smartphone.
With the Esri Support app you can:
1. Find answers to your questions and solutions to technical issues using our generative AI chatbot.
2. Get notified instantly about new technical articles, videos, patches, bug status updates, case updates, ArcGIS Blogs, and more.
3. Explore video tutorials for Esri technologies.
4. Contact Esri Support by phone, chat, or case submission form.
5. Request a call back to get help on your schedule.
6. Manage your support cases, bugs, and enhancements.
7. Check the status of ArcGIS Online services with the ArcGIS Online Dashboard and get notified when a service is interrupted.
8. Subscribe to bugs and receive notifications whenever new information becomes available.
Previous Versions
Here you can find the changelog of Esri Support since it was posted on our website on 2019-06-12 19:00:59.
The latest version is 1.0.353 and it was updated on 2026-10-10 18:57:21. See below the changes in each version.
Esri Support version 1.0.353
Updated At: 2026-09-22
Changes: Fixed an issue with loading blogs, articles, and videos in the app.
Esri Support version 1.0.350
Updated At: 2026-06-08
Changes: Introduced AI-assisted case submission to streamline the support request process.
Esri Support version 1.0.348
Updated At: 2026-03-31
Changes: Bug fixes and improvements to case access behavior.
Esri Support version 1.0.347
Updated At: 2026-03-19
Changes: Improved readability of text in the Esri Support AI Chatbot when the app's appearance is set to dark.
Esri Support version 1.0.344
Updated At: 2026-01-22
Changes: Fixed a bug which prevented the case list from displaying correctly.
Esri Support version 1.0.339
Updated At: 2025-12-08
Changes: Minor updates and enhancements.
Esri Support version 1.0.337
Updated At: 2025-11-03
Changes: Fixed a keyboard overlap issue in the text input area affecting some Android devices.
Esri Support version
Updated At: 2025-10-17
Esri Support version 1.0.327
Updated At: 2025-09-15
Changes: Minor updates.
Esri Support version 1.0.318
Updated At: 2025-03-18
Changes: • Diagnose errors by uploading images to the Esri Support AI Chatbot.
• Use the app in 36 languages.
• View real-time and historical details for ArcGIS Online service outages.
• Minor bug fixes.
Disclaimer
Official Google Play Link
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